Public Safety Insights Newsletter: How Do You Treat YOUR Internal Customers?

March 11, 2015 VOLUME 3, ISSUE 5 How Do You Treat YOUR Internal Customers? Public Safety Insight: Your customers aren’t just those outside your agency; they also comprise all of your employees and volunteers, including your civilian staff. Last week the fire chief of a CFAI-accredited agency was talking with me about his department’s strategy. [Continue Reading…]