April 9, 2014 VOLUME 2, ISSUE 6 How to Make a Persuasive Case to Politicians Public Safety Insight: You can persuade politicians of the merits of your request by transferring ownership of the issue to stakeholders and putting the need in the appropriate context.     In April 2013, City leaders in Lake Havasu City (AZ) [Continue Reading…]

  February 26, 2014 VOLUME 2, ISSUE 4 Teamwork Gold from a U.S. Olympian Public Safety Insight: The best team members know that for the good of the team, sometimes they must give less than 100% of their individual efforts. Recently I spoke with an athlete who is a veteran of three U.S. Olympic water [Continue Reading…]

February 12, 2014 VOLUME 2, ISSUE 3 How to Align Others’ Interests with Your Own Public Safety Insight: To align others’ interests with your own, appeal to their enlightened self-interest.   Fire Chief Kingman Schuldt is a leader on a mission, charged with merging two southwest Florida fire districts, East Naples and Golden Gate. Since [Continue Reading…]

January 29, 2014 VOLUME 2, ISSUE 2 The Power of Procedural Fairness Public Safety Insight: People will accept even undesirable outcomes if they believe that the process used to arrive at those results is fair. Leaders constantly have to make tough decisions that result in outcomes over which they have little or no control, such [Continue Reading…]

January 15, 2014 VOLUME 2, ISSUE 1 Specificity Works Wonders Public Safety Insight: Asking specifically for what you want or need will enable people to do a better job of helping you achieve your objectives. When you ask people to do things, do you always get the results you expect? If not, you can significantly [Continue Reading…]