How to Help Employees and Stakeholders Embrace Change

Resisting change is part of human nature. Yet change has become the new “normal” in today’s world, including in the public sector, where change tends to occur at a glacial pace, if at all. These two facts illustrate why it’s critical for public safety leaders to help their employees and stakeholders embrace change, or at [Continue Reading…]

How to Ensure Your Strategy Can Be Implemented

In talking with executives in the fire and rescue service, I hear a recurring theme: they cannot seem to implement the strategies they so painstakingly have developed. They are not alone in their frustration: this issue is common to all industries, public and private sector alike. The fact is that writing a strategy is the [Continue Reading…]

Webinar: How to Impress the Community and Rally Key Support

Does your agency get the resources it needs to provide a responsible level of public safety for your community? If not, perhaps it’s because decision-makers don’t recognize the value you provide. If that’s the case, then public safety professionals must look at whether they have done a good job of identifying and communicating their value. [Continue Reading…]

Consolidation: Panacea or Pandora’s Box?

There’s a lot of talk about “consolidation” going on in the public safety arena these days, as well as some action. For example, municipalities such as Naples, FL are beginning to combine adjacent fire districts; others such as Long Beach, CA are consolidating their police and fire dispatch centers; and still others, such as Sunnyvale, [Continue Reading…]

How to Demonstrate Your Value: Let Your Customers Tell their Stories

The best way for public safety agencies to demonstrate their value is to let their “customers” do it for them. By that I mean, ask those who have experienced that value first-hand to describe the impact that first responders’ actions had on their lives or businesses. Reviews by, or testimonials from, satisfied customers are a [Continue Reading…]

To Demonstrate Your Value, Focus on the WHAT, Not on the HOW

Public safety agencies have a poor track record of demonstrating their value. As a result, politicians and administrative decision-makers inadvertently make poor choices when allocating resources. They just don’t know the impact of their decisions on public safety. The most effective way to change this unnecessary reality is for public safety professionals to start re-focusing [Continue Reading…]

Public Safety: Top Priority or Collateral Damage?

Note: This post originally appeared on my Optimize Business Results blog on August 31, 2011. During the first few years of the economic downturn, police and fire departments across the country often were protected to the extent possible from budget cuts, layoffs, and furloughs. After all, isn’t public safety a core function of local governments? [Continue Reading…]

Why Insisting that Employees “Do More with Less” is a Mistake, and How You Can Stop Making It

Note: This post originally appeared on my Optimize Business Results blog on July 4, 2011. One of the biggest and most preventable mistakes I see employers making in response to layoffs, furloughs, and budget cuts is what I call the fallacy of “doing more with less.” The admonition to “do more with less” has become [Continue Reading…]

Budget Cuts: Why Fire Departments and Police Departments Need to Change the Question

Note: This post originally appeared on my Optimize Business Results blog on May 29, 2011. As city, county, and state budgets are being discussed and finalized around the country, one thing is clear: those who allocate resources are asking the wrong questions. As a result, recipients of government services are being short-changed because resources are [Continue Reading…]

Reality Check: How to Stop Trying to Square a Circle

Note: This post originally appeared on my Optimize Business Results blog on May 27, 2011. The world has changed in major ways in the last few years, with important implications for organizations. Despite the resulting upheaval in virtually all major areas of life and business, many people continue to cling to the notion that things [Continue Reading…]