January 28, 2015 VOLUME 3, ISSUE 2 Lighten Your Load by Leading by Example Public Safety Insight: Every time you refuse an offer of assistance, you lose an opportunity not just to lighten your load, but also to lead by example. How often do you refuse help from well-meaning, caring, and/or concerned individuals? The would-be [Continue Reading…]

January 14, 2015 VOLUME 3, ISSUE 1 How to Write a Compelling Annual Report Public Safety Insight: You can create an annual report that demonstrates the true value your agency provides the community if you follow a few simple suggestions. Does your agency’s annual report enable your stakeholders to see clearly the tremendous value you [Continue Reading…]

December 30, 2014 VOLUME 2, ISSUE 24 Transform Your Relationships: Give the Gift of Undivided Attention Public Safety Insight: You can transform your relationships and change people’s lives by giving them the gift of your undivided attention. Think back over the last two weeks. How many times did you experience someone as listening to you [Continue Reading…]

December 17, 2014 VOLUME 2, ISSUE 23 To Best Serve Your Community, Operate Outside Your Comfort Zone Public Safety Insight: One way that people learn and grow is to challenge themselves by testing and stretching their perceived boundaries. Public safety leaders who regularly operate outside their comfort zones gain valuable perspectives and experience that serve [Continue Reading…]

December 3, 2014 VOLUME 2, ISSUE 22 Thank You for Your Service Public Safety Insight: Public safety professionals have a special place in the hearts of those you assist, even though you often don’t get to hear from those people personally. Public safety professionals often don’t know what happens to a person or family after [Continue Reading…]

October 15, 2014 VOLUME 2, ISSUE 20 How to Remove or Mitigate Predictable Obstacles to Public Safety Effectiveness Public Safety Insight: Public safety leaders can significantly increase the likelihood of achieving the mission when they remove or mitigate predictable obstacles to their administrative plans and initiatives, particularly those on the strategic level. Every public safety [Continue Reading…]

October 1, 2014 VOLUME 2, ISSUE 19 Public Image Lesson from Port of Los Angeles Fire Public Safety Insight: With a little effort, you can communicate the value your agency provides as well as keep the public informed during an incident. On Monday evening September 22nd, a spark from a welder’s torch at the Port [Continue Reading…]

September 17, 2014 VOLUME 2, ISSUE 18 How to Identify Key Positions in Your Agency Public Safety Insight: Step one in developing a succession process is identifying the key positions throughout your organization, not just those at the top.    One of the persistent myths about succession planning is that it should address only positions [Continue Reading…]

September 5, 2014 VOLUME 2, ISSUE 17 How to Help Satisfied Customers Become Your Advocates Public Safety Insight: Satisfied customers make great advocates for public safety. Let them tell YOUR story by helping them share their experiences with your agency. One of the best ways to demonstrate the value your agency provides the community is [Continue Reading…]